Liability Insurance Australia :: News
SHARE

Share this news item!

CHOICE Advocates for Government Inquiry into Undisclosed Strata Insurance Commissions

Consumer Groups Highlight Conflicts of Interest in Strata Insurance Practices

CHOICE Advocates for Government Inquiry into Undisclosed Strata Insurance Commissions?w=400

⚠️The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

In September 2024, consumer advocacy group CHOICE, along with several allied organizations, called for a government inquiry into undisclosed commissions and conflicts of interest within the strata insurance industry.
This demand follows a CHOICE investigation that revealed widespread backroom dealings between strata management companies and insurance brokers, leading to increased costs for unit owners.

The investigation uncovered that a combination of hidden commissions and fees can inflate insurance premiums by as much as 40%. These undisclosed financial arrangements between insurance companies, brokers, and strata managers have raised significant concerns about transparency and fairness in the industry.

CHOICE's findings were further highlighted in a Four Corners program, which brought national attention to the issue. The program detailed how these secret payments are made without the knowledge of apartment owners, ultimately affecting their financial obligations.

In response to these revelations, CHOICE and its partners are urging the government to conduct a comprehensive inquiry into the strata insurance sector. They aim to address the lack of transparency and ensure that consumers are not unfairly burdened by hidden costs.

For strata property owners, this development underscores the importance of scrutinizing insurance policies and being aware of potential undisclosed fees. Staying informed and advocating for greater transparency can help protect against unnecessary financial strain.

Published:Saturday, 28th Mar 2026
Author: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Insurance News

Australian Travel Insurers Extend Support During Middle East Conflict
Australian Travel Insurers Extend Support During Middle East Conflict
28 Mar 2026: Paige Estritori
In response to the escalating conflict in the Middle East, Australian travel insurers have mobilised additional resources to support affected travellers. The Insurance Council of Australia (ICA) announced that insurers are providing dedicated 24/7 assistance, coordinating medical care, and prioritising support for those in impacted regions. - read more
Rising Domestic Travel Claims Reveal Insurance Coverage Gap
Rising Domestic Travel Claims Reveal Insurance Coverage Gap
28 Mar 2026: Paige Estritori
Southern Cross Travel Insurance (SCTI) has reported a notable gap between Australians' attitudes towards domestic travel insurance and the claims being paid. In the first eight and a half months of 2025, SCTI settled over $240,000 in claims for local and interstate trips. Despite this, only about 41% of Australians consider travel insurance a high priority for domestic trips, compared to 76% for international travel. - read more
RACV Advises Travellers to Review Insurance Amid Rising Flight Cancellations
RACV Advises Travellers to Review Insurance Amid Rising Flight Cancellations
28 Mar 2026: Paige Estritori
Australian travellers are facing ongoing flight disruptions, with cancellation rates climbing above long-term averages. According to the latest data from the Bureau of Infrastructure, Transport and Regional Economics (BITRE), the national flight cancellation rate reached 2.6% in February 2025, exceeding the long-term average of 2.2%. On-time performance for both arrivals and departures also fell below historical benchmarks. - read more
Upcoming 4.41% Increase in Australian Private Health Insurance Premiums
Upcoming 4.41% Increase in Australian Private Health Insurance Premiums
28 Mar 2026: Paige Estritori
Starting 1 April 2026, Australians will face an average increase of 4.41% in private health insurance premiums, marking the most significant rise since 2017. This adjustment comes in the wake of escalating healthcare costs and increased utilisation of health services. - read more
Climate Change Drives US$2.9 Billion in Insured Losses for Australian Insurers in 2025
Climate Change Drives US$2.9 Billion in Insured Losses for Australian Insurers in 2025
28 Mar 2026: Paige Estritori
In 2025, Australian insurers faced significant financial challenges due to climate-related catastrophes, with insured losses totalling an estimated US$2.9 billion. This substantial figure underscores the escalating impact of climate change on the insurance industry and the broader economy. - read more


Business Insurance Articles

How Public Liability Insurance Can Save Your Business During a Crisis
How Public Liability Insurance Can Save Your Business During a Crisis
Public liability insurance is designed to protect your business from financial loss if you are found liable for causing injury or property damage to a third party. This type of insurance covers legal costs and any compensation claims that might arise from accidents or incidents involving your business operations. - read more
5 Tips for Reducing Your Liability Insurance Premiums in Australia
5 Tips for Reducing Your Liability Insurance Premiums in Australia
Liability insurance is a crucial form of protection that offers coverage against claims resulting from injuries and damage to people or property. Within the bustling landscape of Australian businesses, possessing this form of insurance is key to financial security and continuity. It acts as a safety net, ensuring businesses can manage risks without bearing the full brunt of potentially costly legal claims. - read more
Understanding the Key Factors Influencing Your Liability Insurance Premiums
Understanding the Key Factors Influencing Your Liability Insurance Premiums
Liability insurance is a form of coverage that protects businesses against claims resulting from injuries and damage to people or property. It provides crucial peace of mind, ensuring that your business is shielded from potentially devastating financial losses due to lawsuits or claims against it. - read more
Understanding the Role of Public Liability Insurance in Business Disaster Planning
Understanding the Role of Public Liability Insurance in Business Disaster Planning
For Australian business owners, planning for unforeseen disasters is not just prudent; it's an essential aspect of sustaining operations amidst challenges. Recognizing the importance of comprehensive strategies, including robust insurance cover, can make all the difference in business longevity and legal protection. As we navigate the complexities of running a business, it's imperative to have a safeguard against mishaps that could otherwise jeopardize our hard-earned success. - read more
Common Myths About Public Liability Insurance Debunked
Common Myths About Public Liability Insurance Debunked
Today, we're diving into the world of public liability insurance, a crucial topic for anyone running a small business or working as a self-employed professional in Australia. - read more


Start Here !
Your free liability insurance quote comparison starts here!
Cover Amount:
Postcode:

All quotes are provided free and without obligation by a Specialist from our National Broker referral panel. See our Privacy Statement for more details.


Knowledgebase
Actuary:
A professional who analyzes the financial costs of risk and uncertainty using mathematics, statistics, and financial theory.