Liability Insurance Australia

Australian liability insurance resources

Liability Insurance Australia :: News

SHARE

Share this news item!

Call for Stricter Timelines on Insurance Claims and Renewals

Call for Stricter Timelines on Insurance Claims and Renewals

Call for Stricter Timelines on Insurance Claims and Renewals?w=400

⚠️The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The Insurance Brokers Code Compliance Committee is advocating for significant changes to improve transparency and clarity in their industry standards, amidst ongoing reviews of the National Insurance Brokers Association (NIBA) code.

This call to action coincides with the recent closure of feedback collection from stakeholders, setting the stage for a draft report expected next month.

A major focus of the committee's recommendations is the enhancement of protection for small business clients. Currently, remuneration disclosure requirements are predominantly aimed at retail clients; however, the committee argues that small businesses should also be afforded the same level of transparency.

Another key area highlighted by the committee is the need for stricter timelines around claims and renewals. Presently, brokers are expected to “keep clients informed in a timely manner regarding the progress of their claim,” as stated in clause 7.1. However, the committee suggests a more specific commitment of providing updates every 20 business days. Additionally, they advocate for increasing the notification period for policy renewals from the current 14 days before expiry to a minimum of 30 business days in advance.

These proposed time frames are designed to align client expectations with broker obligations, fostering informed decision-making and improving the overall client experience. The committee emphasizes that such measures will enhance trust in brokers and minimize the risk of lapses in coverage.

Breach and complaint identification, along with reporting, are also under scrutiny in the committee's submission. It urges brokers to report all breaches, including those by representatives, and calls for improved training regarding the code. “Named reporting” on breaches is one of the committee's key recommendations, aiming to enhance transparency and promote better compliance practices. This approach allows firms to benchmark their performance against peers, highlighting industry outliers.

To support these initiatives, the committee proposes securing sufficient funding, enabling them to conduct their own independent investigations and reviews, arguing that reliance solely on self-reported data is inadequate for effective compliance monitoring.

The committee mentions potentially extending the code review period from the current three years to five years, contingent upon the code's approval by the corporate regulator. Such changes are intended to provide a more robust framework for oversight in the industry.

Published:Tuesday, 6th May 2025
Author: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Insurance News

Navigating Premium Hikes and Cybersecurity Risks in Australia's Insurance Sector

Navigating Premium Hikes and Cybersecurity Risks in Australia's Insurance Sector

27 Mar 2026: Paige Estritori

In 2026, Australia's insurance industry is confronting significant challenges, notably the affordability of premiums and the escalating threat of cyber incidents. These issues are prompting insurers to reassess their strategies to maintain profitability and customer trust. - read more

Bridging the Gap: Enhancing AI and Cyber Risk Management in Australian Insurance

Bridging the Gap: Enhancing AI and Cyber Risk Management in Australian Insurance

27 Mar 2026: Paige Estritori

Recent research indicates that Australian insurers are trailing their global counterparts in preparedness for artificial intelligence (AI) and cyber risks. This gap poses significant challenges as the industry faces rapid technological advancements and increasing cyber threats. - read more

Streamlining Compliance: Australian Insurance Brokers Seek Regulatory Relief

Streamlining Compliance: Australian Insurance Brokers Seek Regulatory Relief

27 Mar 2026: Paige Estritori

Australia's insurance broking sector is advocating for regulatory simplification to alleviate the growing compliance burdens that impact operational efficiency and client service. The National Insurance Brokers Association (NIBA) has welcomed the Australian Securities and Investments Commission's (ASIC) 'Regulatory Simplification' report, which acknowledges the challenges posed by the current regulatory framework. - read more

Australian Insurers Tackle Premium Affordability Challenges

Australian Insurers Tackle Premium Affordability Challenges

27 Mar 2026: Paige Estritori

In 2026, Australian insurers are prioritising premium affordability and insurability as key concerns, driven by escalating claims costs, climate-related losses, and technological advancements in fraud. According to Gallagher Bassett's 2026 global claims study, 22% of Australian insurance leaders identified premium affordability as their top challenge. This reflects the combined impact of claims inflation, macroeconomic conditions, regulatory costs, and increased catastrophe exposures on pricing and underwriting. - read more

Significant Health Insurance Premium Hike Announced for 2026

Significant Health Insurance Premium Hike Announced for 2026

27 Mar 2026: Paige Estritori

Australian health insurance policyholders are preparing for a substantial premium increase, with rates set to rise by an average of 4.41% from April 1, 2026. This adjustment marks the most significant annual hike since 2017, when premiums increased by 4.84%. The decision, approved by the Health Minister, reflects the escalating costs associated with delivering healthcare services and the growing demand for medical treatments. - read more

Click for more Insurance News

Business Insurance Articles

Insurance Essentials: Protecting Your Small Business with Public Liability Coverage

Insurance Essentials: Protecting Your Small Business with Public Liability Coverage

Running a small business in Australia comes with its own set of challenges and risks. One crucial aspect that should never be overlooked is insurance, particularly public liability insurance. The reason is simple: it offers essential protection against claims of property damage or personal injury caused by your business operations. - read more

5 Tips for Reducing Your Liability Insurance Premiums in Australia

5 Tips for Reducing Your Liability Insurance Premiums in Australia

Liability insurance is a crucial form of protection that offers coverage against claims resulting from injuries and damage to people or property. Within the bustling landscape of Australian businesses, possessing this form of insurance is key to financial security and continuity. It acts as a safety net, ensuring businesses can manage risks without bearing the full brunt of potentially costly legal claims. - read more

Understanding the Key Factors Influencing Your Liability Insurance Premiums

Understanding the Key Factors Influencing Your Liability Insurance Premiums

Liability insurance is a form of coverage that protects businesses against claims resulting from injuries and damage to people or property. It provides crucial peace of mind, ensuring that your business is shielded from potentially devastating financial losses due to lawsuits or claims against it. - read more

Understanding The Costs: How Much Does Public Liability Insurance Typically Cost?

Understanding The Costs: How Much Does Public Liability Insurance Typically Cost?

Public liability insurance is a crucial form of protection for both businesses and individuals, safeguarding them against potential claims for personal injury or property damage that occur as a result of their operations or services. In an increasingly litigious society, having this coverage can mean the difference between staying afloat financially and facing business closure due to unexpected claims. - read more

Q&A: Common Questions Australian Business Owners Have About Public Liability Insurance

Q&A: Common Questions Australian Business Owners Have About Public Liability Insurance

Public liability insurance is a crucial aspect of managing risk for businesses in Australia. This type of insurance covers costs associated with claims made against a business for property damage or personal injury caused during business operations. - read more

Start Here !

Knowledgebase

Copayment:
A fixed amount you pay for a covered healthcare service, usually when you receive the service.

Quick Links: | Liability Insurance Australia | Public Liability Insurance | Professional Indemnity Insurance | Business Liability Cover | Small Business Liability Insurance | Liability Insurance For Trades | Liability Insurance Quote | Corporate Liability Insurance | Liability Insurance For Professionals | Best Liability Insurance Australia

| HOME | RATES | CALCULATORS | NEWS | ARTICLES | ABOUT | CONTACT | PRIVACY | BROKERS | AFFILIATES | SITEMAP |

This website is owned and operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust) 43 Larch Street Tallebudgera QLD 4228, A.C.N. 010281008, authorised Financial Services Representative of Unique Group Broker Services Pty Ltd, Australian Financial Services License 509434. Visit the ASIC website for additional licensing information.

powered by Financial Services Online | Copyright Clark Family Pty Ltd A.C.N. 010 281 008 - all rights reserved

IMPORTANT: We are neither authorised nor licensed to provide finance or financial products and we do not offer any form of credit or other financial advice. All product enquiries and requests for financial and/or other advice on this website are referred to third party intermediaries, insurers and lenders - with whom you can then deal directly. We may receive a fee or commission from these third parties in consideration for the referral. Before any action is taken to obtain a product or service referred to by this website, advice should be obtained (from either the third party to whom we refer you or from another qualified intermediary) as to the appropriateness of obtaining those products having regard to your objectives, financial situation and needs. Whilst we have our own process for vaidating the legitimacy of our referral partners, you should always verify the credentials of your financial adviser before proceeding with recommendations that they may present. Visit the ASIC website for further information.