Liability Insurance Australia :: News

Share this news item!

Insurers Under Scrutiny for Response to Alfred Flood Claims

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

In a recent development, Queensland MP David Lee has raised concerns about how insurance companies are addressing claims following the devastating floods caused by Ex-Tropical Cyclone Alfred.

Businesses in Hervey Bay, a region heavily impacted by the floods, report facing significant hurdles in having their damage claims recognized.

Speaking before an upcoming Insurance Council of Australia (ICA) meeting set to address policyholder issues, Mr. Lee highlighted widespread dissatisfaction among flood-affected businesses regarding their insurance claims. According to him, while some insurers have been proactive, others are rapidly dismissing any responsibility for flood-induced damage.

Mr. Lee shared insights based on data from the state's business disaster recovery initiative. He noted a growing trend where business owners are struggling with insurance complications as they strive to recover from the calamity that hit in March. He criticized certain insurers for demanding exhaustive hydrology reports from already distressed clients and called for more efficient resolutions to these pressing claims.

Emphasizing his point, he recounted the ordeal of a local butcher whose shop faced significant damage estimated at more than $300,000. Despite having paid insurance premiums for nearly two decades, the business owner now finds himself in dire financial straits, having to cover employee wages from his depleting savings, without any incoming revenue.

According to the ICA, insurers have processed over 100,000 claims amounting to nearly $1 billion due to Alfred's impact. Hervey Bay, particularly, suffered severe consequences, leading the ICA to label the incident a catastrophe. They plan to hold a meeting in Hervey Bay on May 15 to address ongoing concerns.

Liam Walter, ICA's director of mitigation and extreme weather response, emphasized the importance of direct engagement in Hervey Bay. The council aims to ensure comprehensive support and resolution for those affected, with expectations that assessments and discussions around rebuilding are well underway by now.

Published:Monday, 5th May 2025
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Insurance News

NTI Speaks Up for Trucking Industry as Fuel Costs Double

15 Apr 2026: Paige Estritori

Transport specialist NTI has been actively participating in government roundtables and working groups to advocate for the freight industry amid a significant surge in fuel costs. The doubling of fuel prices has presented substantial challenges for transport operators across Australia, prompting NTI to engage in discussions aimed at finding viable solutions. - read more

APRA's Call for Immediate Action on Extreme Weather Mitigation

15 Apr 2026: Paige Estritori

The Australian Prudential Regulation Authority (APRA) has released a landmark report emphasising the urgent need for ambitious action and investment to protect communities from the escalating impact of extreme weather events. The Insurance Climate Vulnerability Assessment (ICVA) serves as a stress test, highlighting risks that are already materialising and supporting the insurance industry's calls for immediate mitigation efforts. - read more

Newline Group Strengthens Australian Presence with Sydney Office and Key Appointment

14 Apr 2026: Paige Estritori

Specialty insurer Newline Group has announced the opening of a new office in Sydney, marking a significant expansion of its Australian operations. This strategic move aims to bring the company closer to its distribution partners and clients in the region, enhancing service delivery and fostering stronger relationships. - read more

Markel Insurance Introduces Tailored Financial Institution Products for Australian Market

14 Apr 2026: Paige Estritori

Markel Insurance has unveiled a suite of financial institution products specifically designed for the Australian market, featuring localized policy wordings to better address the unique needs of local businesses. This initiative reflects Markel's commitment to providing tailored insurance solutions that resonate with the specific requirements of Australian financial institutions. - read more

KPMG Survey Highlights Australian CEOs' Changing Views on Office Work

14 Apr 2026: Paige Estritori

A recent survey conducted by KPMG has unveiled a significant shift in the expectations of Australian CEOs regarding office work. The findings indicate that only 22% of those surveyed anticipate a full-time return to the office for corporate employees within the next three years. This marks a substantial decrease from the 82% reported in the previous year, signaling a notable change in leadership perspectives on workplace dynamics. - read more

Click for more Insurance News

Business Insurance Articles

Understanding Liability Insurance: A Must-Read for Australian Business Owners

As a business owner in Australia, navigating the complexities of insurance is crucial to safeguard your enterprise against unforeseen events. Liability insurance emerges as a cornerstone of a sound risk management plan, protecting you financially when held responsible for accidents, injuries or negligence. Its importance cannot be understated, as it serves not only to defend your business assets but also to ensure peace of mind in a climate of continually evolving liabilities. - read more

Public Liability Insurance Claims: What to Expect and How to Prepare

Public liability insurance is a type of insurance policy that provides coverage for businesses and individuals against claims made by third parties for injuries or damages sustained while on their property or as a result of their activities. - read more

The Cost of Safety: How Much Public Liability Insurance Does Your Australian Business Need?

As a business operating in Australia, understanding the ins and outs of public liability insurance is not just recommended, it's essential. This type of insurance serves as a safeguard, protecting your business against the financial repercussions of lawsuits and claims arising from third-party injuries or property damage due to your business operations. In a world where one unintended mishap can lead to costly legal battles, public liability insurance stands as your first line of defense. - read more

Public Liability Insurance for Events: What Organizers Need to Consider

Public liability insurance is a type of coverage designed to protect businesses and individuals from the financial fallout associated with claims for injury or damage caused to third parties. It is particularly crucial for event organizers, who are responsible for ensuring the safety and security of attendees, vendors, and participants. - read more

Is Your Business Fully Protected? Top Signs It’s Time to Renew Your Liability Insurance

As a business owner, one of your top priorities is safeguarding your enterprise from unforeseen events that could lead to financial liabilities. Liability insurance is the cornerstone of this protection, offering a safety net against claims that could otherwise derail your business's financial stability. However, it's not just about having insurance; it's crucial to ensure your coverage is current and adequate for your evolving business requirements. - read more

Start Here !

Knowledgebase

Loss of Use:
Insurance coverage that pays for the additional living expenses if your home is uninhabitable due to a covered loss.

This website is owned and operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust) 43 Larch Street Tallebudgera QLD 4228, A.C.N. 010281008, authorised Financial Services Representative of Unique Group Broker Services Pty Ltd, Australian Financial Services License 509434. Visit the ASIC website for additional licensing information.

IMPORTANT: We are neither authorised nor licensed to provide finance or financial products and we do not offer any form of credit or other financial advice. All product enquiries and requests for financial and/or other advice on this website are referred to third party intermediaries, insurers and lenders - with whom you can then deal directly. We may receive a fee or commission from these third parties in consideration for the referral. Before any action is taken to obtain a product or service referred to by this website, advice should be obtained (from either the third party to whom we refer you or from another qualified intermediary) as to the appropriateness of obtaining those products having regard to your objectives, financial situation and needs. Whilst we have our own process for vaidating the legitimacy of our referral partners, you should always verify the credentials of your financial adviser before proceeding with recommendations that they may present. Visit the ASIC website for further information.

Insurers Under Scrutiny for Response to Alfred Flood Claims

Insurers Under Scrutiny for Response to Alfred Flood Claims

Share this news item:

Start here!