Liability Insurance Australia :: News
SHARE

Share this news item!

RAA Partners with Duck Creek for Major Tech Overhaul

RAA Partners with Duck Creek for Major Tech Overhaul

RAA Partners with Duck Creek for Major Tech Overhaul?w=400

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The Royal Automobile Association (RAA), a leading motoring group in South Australia, is set to revamp its technology infrastructure by adopting Duck Creek's OnDemand cloud platform.
This strategic transition will see RAA's outdated systems for motor and home insurance transformed to include streamlined policy, rating, billing, and claims management, as well as enhanced data handling and insights capabilities.

This tech upgrade is a follow-up to a significant $642 million agreement between RAA and Allianz Australia. As part of this agreement, Allianz will take charge of underwriting, pricing, claims, and product oversight, while RAA will focus on marketing and distributing the insurance products under a 20-year partnership.

James Galdes, RAA's Chief Technology Officer, highlighted the importance of this partnership with Duck Creek. The collaboration aims to deliver increased agility in bringing new offerings to market, aligning with the evolving needs and expectations of RAA's extensive 825,000-strong membership. By leveraging Duck Creek's platforms, RAA anticipates boosting both efficiency and customer experience for its members and staff.

Emphasizing the benefits of this new technology, Galdes indicated that it will reduce RAA's data centre footprint and heighten both scalability and access. The platform is designed with Australian regulatory compliance in mind, mitigating associated complexities and enhancing security.

Additionally, RAA members and employees will benefit from seamless fortnightly updates, which eliminate the disruption and costs typically associated with system upgrades. This shift in focus allows RAA to concentrate on delivering superior coverage, value, and experiences, rather than being bogged down by technological hindrances.

Duck Creek's Asia-Pacific Managing Director, Christian Erickson, pointed out that RAA's commitment to member value and innovation perfectly complements Duck Creek's capabilities. The upgrade stems from a comprehensive assessment by industry consultants Gartner and Deloitte, who identified Duck Creek's sustainable architecture and robust local support as key advantages.

Looking ahead, this technological transformation not only aligns with RAA’s mission to meet dynamic consumer expectations but also sets a foundation for ongoing innovation in its service delivery.

Published:Thursday, 27th Mar 2025
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Rate this article

Sign in with Google to rate

0 Comments

No comments yet. Be the first to share your thoughts.

Insurance News

Grain Price Rally Puts Seasonal Risk Back in Focus
Grain Price Rally Puts Seasonal Risk Back in Focus
24 Jul 2026: Paige Estritori
Grain Central reported on 23 July 2026 that Australian grain prices have continued to firm, supported by global wheat market heat and local uncertainty about new-crop production. For growers, the story is not simply about better prices. It is also a reminder that a promising crop can still carry significant risk when weather, timing and market volatility start moving together. - read more
Why AI Governance Now Matters for Allied Health Cover
Why AI Governance Now Matters for Allied Health Cover
24 Jul 2026: Paige Estritori
Recent insurance industry reporting on AI accountability should be read carefully by allied health practices, not just large insurers. The issue is simple: organisations are adopting AI tools faster than they can explain who is responsible when the tool produces an error, uses the wrong data or influences a decision that later causes harm. - read more
Why AI Insurance Tips Need a Human Sense-Check
Why AI Insurance Tips Need a Human Sense-Check
24 Jul 2026: Paige Estritori
A new Australian insurance research report published on 21 July 2026 has raised a practical warning for fitness professionals who use AI tools to research business cover: not every confident answer is coming from a reliable or licensed source. - read more
Softening Insurance Market Gives Consultants Room to Review Cover
Softening Insurance Market Gives Consultants Room to Review Cover
24 Jul 2026: Paige Estritori
Australian consultants approaching renewal season may have more negotiating room than they have had for several years, with Marsh’s latest Global Insurance Market Index showing another quarter of falling commercial insurance pricing. - read more
Defect Insurance Reform Moves From Policy Ambition to Market Test
Defect Insurance Reform Moves From Policy Ambition to Market Test
24 Jul 2026: Paige Estritori
Australia’s apartment defect insurance debate has moved into a more practical phase: not whether governments want stronger consumer protection, but whether the insurance market can deliver it at scale, on time and on workable terms. - read more
Click for more Insurance News


Business Insurance Articles

Proven Strategies for Slashing Your Business Liability Insurance Costs
Proven Strategies for Slashing Your Business Liability Insurance Costs
Welcome to our comprehensive guide on public liability insurance, an essential safeguard for businesses across Australia. Navigating the complexities of liability insurance can be a daunting task for many business owners, but it’s a critical component of your business protection plan. If incidents such as accidents or property damage occur, liability insurance is the barrier that stands between your business and financial calamity. - read more
Key Benefits of Comparing Public Liability Insurance Rates for Australian Businesses
Key Benefits of Comparing Public Liability Insurance Rates for Australian Businesses
As an Australian business owner, you face numerous financial risks daily. Accidents can happen at any time, whether it's a slip and fall on your premises or damage caused by your products or services. These incidents can lead to costly legal actions that may put significant strain on your business finances. - read more
Q&A: Common Questions Australian Business Owners Have About Public Liability Insurance
Q&A: Common Questions Australian Business Owners Have About Public Liability Insurance
Public liability insurance is a crucial aspect of managing risk for businesses in Australia. This type of insurance covers costs associated with claims made against a business for property damage or personal injury caused during business operations. - read more
Public Liability Insurance Claims: What to Expect and How to Prepare
Public Liability Insurance Claims: What to Expect and How to Prepare
Public liability insurance is a type of insurance policy that provides coverage for businesses and individuals against claims made by third parties for injuries or damages sustained while on their property or as a result of their activities. - read more
Public Liability Insurance for Events: What Organizers Need to Consider
Public Liability Insurance for Events: What Organizers Need to Consider
Public liability insurance is a type of coverage designed to protect businesses and individuals from the financial fallout associated with claims for injury or damage caused to third parties. It is particularly crucial for event organizers, who are responsible for ensuring the safety and security of attendees, vendors, and participants. - read more


Start Here !

Start here!

Cover Amount:
Postcode:
All quotes are provided obligation-free by a participating broker from our national referral partner network. We respect your Privacy.

Knowledgebase
Occupational Hazard:
A risk associated with the nature of a particular occupation, which may affect insurance premiums.



Quick Links: | Liability Insurance Australia | Public Liability Insurance | Professional Indemnity Insurance | Business Liability Cover | Small Business Liability Insurance | Liability Insurance For Trades | Liability Insurance Quote | Corporate Liability Insurance | Liability Insurance For Professionals | Best Liability Insurance Australia
| HOME | RATES | CALCULATORS | NEWS | ARTICLES | ABOUT | CONTACT | PRIVACY | BROKERS | AFFILIATES | SITEMAP |
This website is owned and operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust) 43 Larch Street Tallebudgera QLD 4228, A.C.N. 010281008, authorised Financial Services Representative of Unique Group Broker Services Pty Ltd, Australian Financial Services License 509434. Visit the ASIC website for additional licensing information.
powered by Financial Services Online | Copyright Clark Family Pty Ltd A.C.N. 010 281 008 - all rights reserved
IMPORTANT: We are neither authorised nor licensed to provide finance or financial products and we do not offer any form of credit or other financial advice. All product enquiries and requests for financial and/or other advice on this website are referred to third party intermediaries, insurers and lenders - with whom you can then deal directly. We may receive a fee or commission from these third parties in consideration for the referral. Before any action is taken to obtain a product or service referred to by this website, advice should be obtained (from either the third party to whom we refer you or from another qualified intermediary) as to the appropriateness of obtaining those products having regard to your objectives, financial situation and needs. Whilst we have our own process for vaidating the legitimacy of our referral partners, you should always verify the credentials of your financial adviser before proceeding with recommendations that they may present. Visit the ASIC website for further information.