Liability Insurance Australia :: News

Share this news item!

RAA Partners with Duck Creek for Major Tech Overhaul

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

The Royal Automobile Association (RAA), a leading motoring group in South Australia, is set to revamp its technology infrastructure by adopting Duck Creek's OnDemand cloud platform.

This strategic transition will see RAA's outdated systems for motor and home insurance transformed to include streamlined policy, rating, billing, and claims management, as well as enhanced data handling and insights capabilities.

This tech upgrade is a follow-up to a significant $642 million agreement between RAA and Allianz Australia. As part of this agreement, Allianz will take charge of underwriting, pricing, claims, and product oversight, while RAA will focus on marketing and distributing the insurance products under a 20-year partnership.

James Galdes, RAA's Chief Technology Officer, highlighted the importance of this partnership with Duck Creek. The collaboration aims to deliver increased agility in bringing new offerings to market, aligning with the evolving needs and expectations of RAA's extensive 825,000-strong membership. By leveraging Duck Creek's platforms, RAA anticipates boosting both efficiency and customer experience for its members and staff.

Emphasizing the benefits of this new technology, Galdes indicated that it will reduce RAA's data centre footprint and heighten both scalability and access. The platform is designed with Australian regulatory compliance in mind, mitigating associated complexities and enhancing security.

Additionally, RAA members and employees will benefit from seamless fortnightly updates, which eliminate the disruption and costs typically associated with system upgrades. This shift in focus allows RAA to concentrate on delivering superior coverage, value, and experiences, rather than being bogged down by technological hindrances.

Duck Creek's Asia-Pacific Managing Director, Christian Erickson, pointed out that RAA's commitment to member value and innovation perfectly complements Duck Creek's capabilities. The upgrade stems from a comprehensive assessment by industry consultants Gartner and Deloitte, who identified Duck Creek's sustainable architecture and robust local support as key advantages.

Looking ahead, this technological transformation not only aligns with RAA’s mission to meet dynamic consumer expectations but also sets a foundation for ongoing innovation in its service delivery.

Published:Thursday, 27th Mar 2025
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Rate this article

0 Comments

No comments yet. Be the first to share your thoughts.

Insurance News

Why Truck Insurance Pricing Is Splitting for Australian Fleets

16 Jul 2026: Paige Estritori

Australia’s insurance market has moved into a more competitive phase, but truck operators should not assume that softer conditions will translate into automatic premium relief. A July 2026 market overview reported that insurer appetite remains strong for well-presented commercial risks, yet motor insurance is becoming sharply divided between disciplined fleets and higher-risk heavy vehicle operations. - read more

Chronic Illness Risk Puts Fresh Focus on Income Insurance

15 Jul 2026: Paige Estritori

New research highlighted by Zurich has put a timely spotlight on a major challenge for Australian workers: people are living longer, but many are also spending more of those years managing chronic health conditions. For households that rely on a regular wage, salary, business income or contract work, this trend reinforces why income insurance is not just a product for sudden accidents. - read more

Why Commission Earners Should Check Their Income Protection Wording

15 Jul 2026: Paige Estritori

A recent Australian Financial Complaints Authority decision has put an important issue in focus for sales staff, recruiters, account managers and other workers whose income depends partly on commission. The dispute involved a policyholder covered under an employer’s group income protection arrangement with MetLife. After a work-related mental health injury, he claimed on the policy, but his commission earnings were left out when his pre-disability income was calculated. - read more

Steadfast Takeover Bid Puts Broker Networks in Focus

15 Jul 2026: Paige Estritori

A fresh development in Australia’s insurance broking sector is worth watching for boat owners, charter operators and anyone who relies on specialist advice to arrange marine cover. On 14 July 2026, Insurance News reported that global private equity firm KKR had joined the consortium seeking to acquire Steadfast Group in a proposed $7.7 billion transaction. - read more

Lifeline Breach Puts Cyber Cover Back on the SME Agenda

15 Jul 2026: Paige Estritori

A reported data breach involving Lifeline Australia has renewed attention on a widening protection gap in the Australian cyber insurance market. While Lifeline has indicated that help-seeker and financial information were not compromised, the incident is a timely reminder that staff, volunteer, client and supplier data can still create serious legal, operational and reputational exposure for any organisation. - read more

Click for more Insurance News

Business Insurance Articles

Understanding the Key Factors Influencing Your Liability Insurance Premiums

Liability insurance is a form of coverage that protects businesses against claims resulting from injuries and damage to people or property. It provides crucial peace of mind, ensuring that your business is shielded from potentially devastating financial losses due to lawsuits or claims against it. - read more

Insurance Essentials: Protecting Your Small Business with Public Liability Coverage

Running a small business in Australia comes with its own set of challenges and risks. One crucial aspect that should never be overlooked is insurance, particularly public liability insurance. The reason is simple: it offers essential protection against claims of property damage or personal injury caused by your business operations. - read more

5 Tips for Reducing Your Liability Insurance Premiums in Australia

Liability insurance is a crucial form of protection that offers coverage against claims resulting from injuries and damage to people or property. Within the bustling landscape of Australian businesses, possessing this form of insurance is key to financial security and continuity. It acts as a safety net, ensuring businesses can manage risks without bearing the full brunt of potentially costly legal claims. - read more

The Importance of Public Liability Insurance in the Australian Labour Hire Industry

The Australian labour hire industry has seen a significant rise in recent years, and with this growth, comes new and unique risks that companies in this industry must be prepared to navigate. One such risk is the potential for accidents or damages to occur in the workplace, which is where public liability insurance comes in. This article will explore the definition of public liability insurance and why it is so important for labour hire companies in Australia. - read more

Why Every Business Needs Public Liability Insurance

Welcome to our comprehensive guide on public liability insurance. If you run a business, you've probably heard this term thrown around quite often. But what exactly is public liability insurance? - read more

Start Here !

Knowledgebase

Term Life Insurance:
A type of life insurance policy that provides coverage for a specified period, such as 10 or 20 years.

This website is owned and operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust) 43 Larch Street Tallebudgera QLD 4228, A.C.N. 010281008, authorised Financial Services Representative of Unique Group Broker Services Pty Ltd, Australian Financial Services License 509434. Visit the ASIC website for additional licensing information.

IMPORTANT: We are neither authorised nor licensed to provide finance or financial products and we do not offer any form of credit or other financial advice. All product enquiries and requests for financial and/or other advice on this website are referred to third party intermediaries, insurers and lenders - with whom you can then deal directly. We may receive a fee or commission from these third parties in consideration for the referral. Before any action is taken to obtain a product or service referred to by this website, advice should be obtained (from either the third party to whom we refer you or from another qualified intermediary) as to the appropriateness of obtaining those products having regard to your objectives, financial situation and needs. Whilst we have our own process for vaidating the legitimacy of our referral partners, you should always verify the credentials of your financial adviser before proceeding with recommendations that they may present. Visit the ASIC website for further information.

RAA Partners with Duck Creek for Major Tech Overhaul

RAA Partners with Duck Creek for Major Tech Overhaul

Share this news item:

Start here!