RAA Partners with Duck Creek for Major Tech Overhaul
RAA Partners with Duck Creek for Major Tech Overhaul
The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.
The Royal Automobile Association (RAA), a leading motoring group in South Australia, is set to revamp its technology infrastructure by adopting Duck Creek's OnDemand cloud platform.
This strategic transition will see RAA's outdated systems for motor and home insurance transformed to include streamlined policy, rating, billing, and claims management, as well as enhanced data handling and insights capabilities.
This tech upgrade is a follow-up to a significant $642 million agreement between RAA and Allianz Australia. As part of this agreement, Allianz will take charge of underwriting, pricing, claims, and product oversight, while RAA will focus on marketing and distributing the insurance products under a 20-year partnership.
James Galdes, RAA's Chief Technology Officer, highlighted the importance of this partnership with Duck Creek. The collaboration aims to deliver increased agility in bringing new offerings to market, aligning with the evolving needs and expectations of RAA's extensive 825,000-strong membership. By leveraging Duck Creek's platforms, RAA anticipates boosting both efficiency and customer experience for its members and staff.
Emphasizing the benefits of this new technology, Galdes indicated that it will reduce RAA's data centre footprint and heighten both scalability and access. The platform is designed with Australian regulatory compliance in mind, mitigating associated complexities and enhancing security.
Additionally, RAA members and employees will benefit from seamless fortnightly updates, which eliminate the disruption and costs typically associated with system upgrades. This shift in focus allows RAA to concentrate on delivering superior coverage, value, and experiences, rather than being bogged down by technological hindrances.
Duck Creek's Asia-Pacific Managing Director, Christian Erickson, pointed out that RAA's commitment to member value and innovation perfectly complements Duck Creek's capabilities. The upgrade stems from a comprehensive assessment by industry consultants Gartner and Deloitte, who identified Duck Creek's sustainable architecture and robust local support as key advantages.
Looking ahead, this technological transformation not only aligns with RAA’s mission to meet dynamic consumer expectations but also sets a foundation for ongoing innovation in its service delivery.
Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.
Australia's Compensation Scheme of Last Resort (CSLR) is facing significant pressure due to a surge in claims linked to failed financial products. This uptick has led the Insurance Council of Australia (ICA) to call for structural reforms to ensure the scheme's sustainability. - read more
Australia's financial services sector is currently experiencing a notable increase in professional indemnity (PI) claims, driven by intensified regulatory scrutiny and recent legal actions. This trend has significant implications for professionals and insurers operating within the industry. - read more
Effective 1 July 2026, all registered building practitioners in New South Wales (NSW) will be mandated to hold professional indemnity (PI) insurance, as stipulated by the Design and Building Practitioners Act 2020. This legislative change aims to enhance accountability and protect clients from potential financial losses due to professional negligence or defects in construction work. - read more
In a significant development for New South Wales' housing sector, Productivity Commissioner Peter Achterstraat has called for the prompt elimination of commissions received by strata managers. This recommendation aims to bolster transparency and affordability within the state's burgeoning strata housing market. - read more
In its recently released 2025 State of the Strata Market report, CHU, Australia's leading strata insurance underwriting agency, provides an insightful analysis of the current landscape of strata insurance. The report underscores a notable stability in strata insurance premiums, which have seen a modest increase of 2.8% over the past year, rising from $954 to $981 per lot annually. This increment is significantly lower than the 14% surge observed in house insurance premiums during the same period. - read more
Running a small business in Australia comes with its own set of challenges and risks. One crucial aspect that should never be overlooked is insurance, particularly public liability insurance. The reason is simple: it offers essential protection against claims of property damage or personal injury caused by your business operations. - read more
Running a business comes with inherent financial risks. Whether you own a small café or a large construction company, unforeseen incidents can lead to significant financial losses. - read more
Public liability insurance is a crucial aspect of managing risk for businesses in Australia. This type of insurance covers costs associated with claims made against a business for property damage or personal injury caused during business operations. - read more
Public liability insurance is a type of coverage designed to protect businesses and individuals from the financial fallout associated with claims for injury or damage caused to third parties. It is particularly crucial for event organizers, who are responsible for ensuring the safety and security of attendees, vendors, and participants. - read more
Today, we're diving into the world of public liability insurance, a crucial topic for anyone running a small business or working as a self-employed professional in Australia. - read more
Start Here !
Knowledgebase
Trauma Insurance: An insurance that pays a lump-sum amount on the diagnosis of one of several critical illnesses or events
