Calls for Transparency Surge as Disclosure Debate Continues

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

This appeal places pressure on the National Insurance Brokers Association (NIBA) to reconsider its present stance during its upcoming code review. The last revision to the code, made in 2022, removed the mandate requiring brokers to divulge their remuneration methodologies to small businesses-a move that faced immediate backlash from those valuing consumer transparency and ethical conduct.

As stated in the Insurance Brokers Code Compliance Committee's 2023-24 annual report, this step back was seen as detrimental to small business protection. The report expressed displeasure over the rollback, urging for more robust guidelines that surpass legal minimums to inspire best practices in the industry.

The code under question took effect in late 2022, introducing a gradual implementation strategy which allowed brokers until November 2023 to comply with retailer remuneration disclosures. Engagement with NIBA is ongoing, the Committee Chair, Oscar Shub, told insuranceNEWS.com.au, emphasizing continued efforts for better communication and collaboration in revising the code to better serve community interests.

NIBA's acknowledgment of the report is tempered with a lack of firm commitment to reinstating small business remuneration disclosures. As clarified in their response, the association endorsed the strides made by the Compliance Committee towards improved client outcomes but stopped short of promising changes on the small business front.

In alignment with efforts to streamline reporting processes and enforce compliance, there has been a notable rise in the number of self-disclosures among brokers. NIBA reported an increase in indemnity breaches-from 23 to 106-even as they underscored that these numbers should be viewed within the context of recent enforcement of comprehensive disclosure obligations.

Alarming allegations remain under assessment, encompassing unlisted remuneration practices and conflicts of interest, which further underscores the necessity for stricter adherence to the guidelines initially proposed. Nonetheless, optimism pervades within stakeholder circles about achieving a balance that respects broker input while maintaining the integrity of small business relations.

This ongoing discourse reflects deep-rooted concerns within the insurance industry and preview’s potential shifts in how brokerage transparency is managed-a dialogue likely to persist as the code moves into its triennial review phase once more. As stakeholders brace for possible future amendments, the dialogue between due diligence and client trust gains intensity, propelling forward aspirations for transparent business practices.

Published:Friday, 4th Oct 2024
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Insurance News

Clear

Medical Timing Decides Travel Insurance Claim Dispute

21 Jun 2026: Paige Estritori

A recent travel insurance dispute reported by Insurance News has put a spotlight on one of the most important parts of any cancellation claim: timing. The case involved a policyholder who argued that a doctor’s declaration that he could not travel overseas was the relevant claimable event, rather than the earlier appearance of illness. The policyholder was successful, reinforcing that the way a medical issue is documented can be just as important as the condition itself. - read more

Why the General Insurance Code Review Matters for Real Estate Agencies

21 Jun 2026: Paige Estritori

Australia’s general insurance sector appears to be moving closer to a major update to the General Insurance Code of Practice, with Financial Services Minister Daniel Mulino signalling that the long-running review should make visible progress soon. For real estate agencies, this is worth watching closely because the code influences how many insurers communicate, manage claims and resolve disputes. - read more

General Insurance Code Review Puts Service Standards in Focus

21 Jun 2026: Paige Estritori

Australia’s general insurance sector is edging closer to a significant reset of its customer service rulebook, with Financial Services Minister Daniel Mulino indicating he wants meaningful progress on the long-running review of the General Insurance Code of Practice. A draft of the revised code is expected to move towards consultation shortly, following a review process that began in November 2023 and produced more than 100 recommendations in late 2024. - read more

Victoria’s Strata Commission Debate Moves Into a New Phase

21 Jun 2026: Paige Estritori

Victoria’s strata reform agenda has taken another important turn, with consumer advocates continuing to push for a ban on insurance-related commissions paid to owners corporation managers after the state government chose to defer immediate action on the issue. - read more

Insurance Code Rewrite Could Lift Standards for Tradies

21 Jun 2026: Paige Estritori

Australian tradies could soon see an important shift in how general insurers are expected to communicate, manage claims and resolve disputes, with the industry’s General Insurance Code of Practice moving closer to a major rewrite. - read more

Click for more Insurance News