Calls for Transparency Surge as Disclosure Debate Continues

The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

This appeal places pressure on the National Insurance Brokers Association (NIBA) to reconsider its present stance during its upcoming code review. The last revision to the code, made in 2022, removed the mandate requiring brokers to divulge their remuneration methodologies to small businesses-a move that faced immediate backlash from those valuing consumer transparency and ethical conduct.

As stated in the Insurance Brokers Code Compliance Committee's 2023-24 annual report, this step back was seen as detrimental to small business protection. The report expressed displeasure over the rollback, urging for more robust guidelines that surpass legal minimums to inspire best practices in the industry.

The code under question took effect in late 2022, introducing a gradual implementation strategy which allowed brokers until November 2023 to comply with retailer remuneration disclosures. Engagement with NIBA is ongoing, the Committee Chair, Oscar Shub, told insuranceNEWS.com.au, emphasizing continued efforts for better communication and collaboration in revising the code to better serve community interests.

NIBA's acknowledgment of the report is tempered with a lack of firm commitment to reinstating small business remuneration disclosures. As clarified in their response, the association endorsed the strides made by the Compliance Committee towards improved client outcomes but stopped short of promising changes on the small business front.

In alignment with efforts to streamline reporting processes and enforce compliance, there has been a notable rise in the number of self-disclosures among brokers. NIBA reported an increase in indemnity breaches-from 23 to 106-even as they underscored that these numbers should be viewed within the context of recent enforcement of comprehensive disclosure obligations.

Alarming allegations remain under assessment, encompassing unlisted remuneration practices and conflicts of interest, which further underscores the necessity for stricter adherence to the guidelines initially proposed. Nonetheless, optimism pervades within stakeholder circles about achieving a balance that respects broker input while maintaining the integrity of small business relations.

This ongoing discourse reflects deep-rooted concerns within the insurance industry and preview’s potential shifts in how brokerage transparency is managed-a dialogue likely to persist as the code moves into its triennial review phase once more. As stakeholders brace for possible future amendments, the dialogue between due diligence and client trust gains intensity, propelling forward aspirations for transparent business practices.

Published:Friday, 4th Oct 2024
Author: Paige Estritori

Please Note: We do not endorse any specific products or companies. Some content is sourced from third parties, including press releases, and may not be independently verified for accuracy or completeness.

Share this news item:

Insurance News

Clear

New Draft Insurance Code Puts Motor Claim Delays in Focus

25 Jun 2026: Paige Estritori

Australia’s general insurance sector is facing a proposed step-up in accountability, with the Insurance Council of Australia opening consultation on a new draft General Insurance Code of Practice on 24 June 2026. For truck owners, small fleet operators and transport businesses, the most relevant shift is not just the wording of the code, but the possibility that parts of it could become contractually enforceable for the first time, subject to ASIC approval. - read more

Income Protection Demand Rises as Australians Revisit Personal Cover

24 Jun 2026: Paige Estritori

New market data points to a meaningful lift in Australians taking out individual income protection insurance, suggesting more households are reassessing how they would manage financially if illness or injury interrupted their pay. - read more

Claims Delays Put Life Insurance Service Standards in Focus

24 Jun 2026: Paige Estritori

A recent sanction against an unnamed life insurer has put claims handling back under the spotlight, particularly for Australians who rely on personal insurance as a financial safety net. The Life Insurance Code Compliance Committee found that the insurer failed to request required information from claimants at the earliest available opportunity, contributing to significant delays for some customers waiting on claim decisions. - read more

Draft Insurance Code Puts Claims Standards Back in Focus

24 Jun 2026: Paige Estritori

The Insurance Council of Australia has released a draft General Insurance Code of Practice for feedback, marking a significant step in the industry’s push to strengthen customer protections. Released on 24 June 2026, the draft is open for consultation until 21 July 2026 and is designed to make key obligations legally enforceable through insurance contracts. - read more

New Crane Cover Highlights the Insurance Gap for High-Risk Trades

24 Jun 2026: Paige Estritori

A new specialist insurance product for Australian crane and rigging operators is a timely reminder that not every business fits neatly into a standard policy box. ARTes Specialty, working with wholesale provider Mobius Insurance, has launched an integrated crane and rigging policy for the local market, adding to its earlier Australian offerings for commercial loggers and contractors’ plant and equipment. - read more

Click for more Insurance News