Liability Insurance Australia :: News

Share this news item!

AI Set to Transform Claims Processing

⚠️The information on this website is general in nature and does not take into account your objectives, financial situation, or needs. Consider seeking personal advice from a licensed adviser before acting on any information.

Expect significant improvements in the insurance claims process through the adoption of artificial intelligence (AI) within the next five years, predicts Willem Paling, Executive Manager of Analytics and AI at IAG.

According to Paling, local markets are poised to embrace innovations already seen in Europe, the US, and northeast Asia.

"While these developments are currently more prevalent overseas, it's reasonable to expect similar advancements in our region within five years," Paling remarked during his speech at Sydney's Claims Convention. Organized by the Australasian Institute of Chartered Loss Adjusters and the Australian and New Zealand Institute of Insurance and Finance, the convention was a platform for discussing the future of claims processing.

Paling elaborated on the potential of AI to analyze event data and efficiently direct policyholder claims to proper service providers, such as motor and home repairers. "Accurately categorizing claims can not only expedite the process but also reduce costs and minimize customer inconvenience," he explained. "An industry that leverages AI well will operate more smoothly, providing better outcomes for everyone involved."

He noted that technology currently excels in several specific areas of insurance claims management. AI's proficiency in pattern recognition allows it to leverage historical data for predicting future events more accurately than humans. Moreover, AI's ability to recognize objects in images enhances fraud detection, while advancements in voice and textual analysis further broaden its capabilities. These technologies are already being applied across various technical fields to generate high-quality responses.

Paling emphasized the transformative potential of AI, comparing its impact to game-changing technologies like the internet and mobile phones. "We must embrace AI because it’s continually demonstrating its ability to deliver faster, more consistent, and reliable services to customers," he said. "AI is helping us build a more robust industry, and resistance is no longer an option if we want to stay competitive."

The discussion at the Claims Convention echoed sentiments in reports from international markets, indicating that the wave of AI-driven efficiency in claims processing is on its way to Australian shores. As the local industry gears up for this shift, companies must consider strategic investments in AI to enhance operational efficiency and customer satisfaction.

This forecasted evolution in claims technology is bound to redefine industry standards. Insurers focusing on AI implementation today stand to gain a significant competitive edge in an ever-evolving market landscape. As customers increasingly demand quick and satisfactory resolutions, the role of AI in reshaping the insurance claims process will only grow more crucial.

Published:Tuesday, 1st Oct 2024
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

Share this news item:

Insurance News

Inattention and Speed: Key Factors in Major Truck Crashes

28 Jan 2026: Paige Estritori

The National Truck Accident Research Centre (NTARC) has released its latest Major Incident Investigation Report, shedding light on the predominant causes of significant truck crashes across Australia. The findings reveal that human factors, particularly inattention, distraction, and inappropriate speed, continue to be the leading contributors to these incidents. - read more

TAL's Health Sense Plus Now Covers Income Protection Policies

27 Jan 2026: Paige Estritori

In a strategic move to enhance the value of its offerings, TAL has announced the expansion of its Health Sense Plus program to encompass income protection insurance. This initiative, effective from 8 August 2025, aims to incentivise proactive health management among policyholders by providing premium discounts. - read more

Rising Mental Health Claims Reshape Australia's Insurance Landscape

27 Jan 2026: Paige Estritori

Australia's insurance sector is experiencing a significant shift as mental health conditions become the predominant cause of total and permanent disability (TPD) claims. Recent data from the Council of Australian Life Insurers (CALI) indicates that mental health issues now account for nearly one-third of all TPD claims, marking a substantial change in the industry's claim patterns. - read more

APRA Calls for Reforms in Income Protection Insurance Sector

27 Jan 2026: Paige Estritori

The Australian Prudential Regulation Authority (APRA) has raised concerns about the sustainability of income protection insurance, following industry losses amounting to $2.5 billion over five years. APRA has urged life insurers to implement reforms to enhance the viability of these products and ensure they continue to meet policyholders' needs. - read more

Marinex Underwriting Sets Sail in Australian Marine Insurance Market

27 Jan 2026: Paige Estritori

In a significant development for Australia's marine insurance sector, Rhodian Group has announced the launch of Marinex Underwriting, a new agency dedicated to providing specialised marine insurance products tailored to the Australian market. This initiative marks Rhodian's third agency launch, following the establishment of Halo Underwriting and Batch Underwriting in previous years. - read more

Click for more Insurance News

Business Insurance Articles

Understanding Liability Insurance: A Must-Read for Australian Business Owners

As a business owner in Australia, navigating the complexities of insurance is crucial to safeguard your enterprise against unforeseen events. Liability insurance emerges as a cornerstone of a sound risk management plan, protecting you financially when held responsible for accidents, injuries or negligence. Its importance cannot be understated, as it serves not only to defend your business assets but also to ensure peace of mind in a climate of continually evolving liabilities. - read more

The Cost of Safety: How Much Public Liability Insurance Does Your Australian Business Need?

As a business operating in Australia, understanding the ins and outs of public liability insurance is not just recommended, it's essential. This type of insurance serves as a safeguard, protecting your business against the financial repercussions of lawsuits and claims arising from third-party injuries or property damage due to your business operations. In a world where one unintended mishap can lead to costly legal battles, public liability insurance stands as your first line of defense. - read more

Is Your Business Fully Protected? Top Signs It’s Time to Renew Your Liability Insurance

As a business owner, one of your top priorities is safeguarding your enterprise from unforeseen events that could lead to financial liabilities. Liability insurance is the cornerstone of this protection, offering a safety net against claims that could otherwise derail your business's financial stability. However, it's not just about having insurance; it's crucial to ensure your coverage is current and adequate for your evolving business requirements. - read more

The Smart Business Approach: How to Effectively Compare Public Liability Insurance Rates

Running a business comes with inherent financial risks. Whether you own a small café or a large construction company, unforeseen incidents can lead to significant financial losses. - read more

Q&A: Common Questions Australian Business Owners Have About Public Liability Insurance

Public liability insurance is a crucial aspect of managing risk for businesses in Australia. This type of insurance covers costs associated with claims made against a business for property damage or personal injury caused during business operations. - read more

Start Here !

Knowledgebase

Insurance Policy Excess:
The amount you will have to contribute when you make a claim.

This website is owned and operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust) 43 Larch Street Tallebudgera QLD 4228, A.C.N. 010281008, authorised Financial Services Representative of Unique Group Broker Services Pty Ltd, Australian Financial Services License 509434. Visit the ASIC website for additional licensing information.

IMPORTANT: We are neither authorised nor licensed to provide finance or financial products and we do not offer any form of credit or other financial advice. All product enquiries and requests for financial and/or other advice on this website are referred to third party intermediaries, insurers and lenders - with whom you can then deal directly. We may receive a fee or commission from these third parties in consideration for the referral. Before any action is taken to obtain a product or service referred to by this website, advice should be obtained (from either the third party to whom we refer you or from another qualified intermediary) as to the appropriateness of obtaining those products having regard to your objectives, financial situation and needs. Whilst we have our own process for vaidating the legitimacy of our referral partners, you should always verify the credentials of your financial adviser before proceeding with recommendations that they may present. Visit the ASIC website for further information.